This Privacy Policy explains how lemon88 collects, uses, stores, and protects your personal data when you use our platform. We are committed to handling your information transparently and in accordance with applicable data protection principles.
This Privacy Policy ("Policy") describes how lemon88 ("we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with the lemon88 online gaming platform accessible at https://lemon88.win (the "Platform").
By registering a lemon88 account, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the Platform.
This Policy applies to all personal data we process about registered account holders, prospective players, and visitors to the Platform regardless of the device or method of access used. It covers data collected directly from you and data generated through your use of the Platform.
lemon88 collects the following categories of personal data:
When you create a lemon88 account, we collect: full legal name, date of birth, email address, username, and password (stored in one-way encrypted form). For KYC identity verification, we additionally collect a copy of your government-issued identification document (Malaysian MyKad or passport) and, where required, proof of address.
We collect records of your transactions on the Platform including deposit amounts, withdrawal requests, bonus credits, wager history, and winnings. We collect the identifiers of your payment methods (e.g., masked bank account numbers, TnG eWallet account reference) sufficient to process transactions, but we do not store full card numbers or full bank account numbers on our servers.
We automatically collect technical data when you access the Platform, including: IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, session duration, and in-game activity logs. This data is collected via server logs and, where applicable, cookies and similar tracking technologies.
If you contact lemon88's support team via live chat or email, we collect and retain records of those communications, including any personal information you provide in the course of the interaction.
Where you use lemon88's responsible gaming tools — such as setting deposit limits, requesting cooling-off periods, or applying self-exclusion — we record these elections and any related communications to ensure your instructions are honoured and to fulfil our obligations under applicable gaming standards.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity & KYC | Name, DOB, MyKad / passport scan | Registration & KYC verification |
| Financial | Deposit/withdrawal records, wager history | Each transaction |
| Technical | IP address, device, browser, session logs | Each Platform visit |
| Communications | Live chat transcripts, support emails | When you contact support |
| Responsible Gaming | Limit settings, self-exclusion elections | When tools are activated |
lemon88 uses your personal data for the following purposes:
lemon88 does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects without human review.
lemon88 processes your personal data on the following legal bases:
lemon88 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on behalf of lemon88 are required to implement appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.
lemon88 uses cookies and similar technologies (collectively, "Cookies") on the Platform. Cookies are small text files placed on your device that help us deliver and improve the Platform experience.
You may manage Cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in to lemon88. lemon88 does not use third-party advertising or retargeting cookies.
lemon88 retains your personal data for as long as your account is active and for such period thereafter as is necessary to comply with our legal and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
lemon88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While lemon88 takes extensive precautions, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, lemon88 will notify affected individuals in accordance with applicable notification obligations.
Depending on applicable data protection law, you may have the following rights in relation to your personal data held by lemon88:
To exercise any of these rights, contact lemon88 support via live chat (24/7) or by email at the address shown in the footer of this page. We will respond to all valid requests within 30 calendar days. Note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain.
The lemon88 Platform is strictly restricted to adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an individual under 21, we will immediately close the associated account, delete the data, and return any deposits to the originating payment source.
If you believe a minor has registered or is using a lemon88 account, please contact our 24/7 support team immediately.
The lemon88 Platform may contain references to or integrations with third-party services — such as game studio interfaces hosted within iframes on the Platform. While lemon88 vets its third-party partners and requires them to maintain appropriate data protection standards, this Policy does not cover the data practices of third-party services accessed independently of the Platform. If you navigate away from lemon88 to a third-party website, please review that site's own privacy policy.
lemon88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Where changes are material, we will notify registered account holders by email and/or by a prominent notice on the Platform prior to the changes taking effect. The date of the most recent update appears at the top of this page.
Your continued use of the Platform after any update to this Policy constitutes your acknowledgement of the revised terms.
For any questions, concerns, or requests relating to this Privacy Policy or lemon88's handling of your personal data, please contact us via:
lemon88 Data Enquiries
Email: support@lemon88.win
Live Chat: Available 24/7 via the lemon88 Platform
Please include "Privacy Request" in the subject line of any email enquiry and provide your registered account email address to allow us to locate your records efficiently. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.
lemon88 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information stays within the lemon88 platform ecosystem and its vetted service partners.
All data in transit between your device and lemon88 is protected by 256-bit SSL/TLS encryption — the same standard used by Malaysian banks for online transactions. Your lemon88 Login session and financial data are always encrypted.
Malaysian players have the right to access, correct, or request deletion of their personal data held by lemon88. Submit a request via 24/7 live chat or email and we will respond within 30 days — no bureaucratic runaround.
lemon88 uses only the cookies necessary for secure login, session management, and anonymous performance analytics. No third-party advertising cookies are deployed on the Platform — your browsing habits are not tracked for ad targeting.
lemon88 retains personal data only as long as legally necessary — typically 5 years post-account-closure for KYC and transaction records under gaming licensing requirements. After that, data is securely deleted or anonymised.
lemon88 enforces mandatory KYC age verification on every account. We do not knowingly collect data from individuals under 21. Any minor-associated account is immediately closed and all data deleted from our systems.
Your privacy is protected. Your data is secure. Experience Malaysia's trusted online casino and sportsbook — in MYR, on any device.