lemon88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how lemon88 ("we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data in connection with the lemon88 online gaming platform accessible at https://lemon88.win (the "Platform").

By registering a lemon88 account, accessing the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the Platform.

This Policy applies to all personal data we process about registered account holders, prospective players, and visitors to the Platform regardless of the device or method of access used. It covers data collected directly from you and data generated through your use of the Platform.

2. Data We Collect

lemon88 collects the following categories of personal data:

2.1 Registration & Identity Data

When you create a lemon88 account, we collect: full legal name, date of birth, email address, username, and password (stored in one-way encrypted form). For KYC identity verification, we additionally collect a copy of your government-issued identification document (Malaysian MyKad or passport) and, where required, proof of address.

2.2 Financial Data

We collect records of your transactions on the Platform including deposit amounts, withdrawal requests, bonus credits, wager history, and winnings. We collect the identifiers of your payment methods (e.g., masked bank account numbers, TnG eWallet account reference) sufficient to process transactions, but we do not store full card numbers or full bank account numbers on our servers.

2.3 Technical & Usage Data

We automatically collect technical data when you access the Platform, including: IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited, session duration, and in-game activity logs. This data is collected via server logs and, where applicable, cookies and similar tracking technologies.

2.4 Communications Data

If you contact lemon88's support team via live chat or email, we collect and retain records of those communications, including any personal information you provide in the course of the interaction.

2.5 Responsible Gaming Data

Where you use lemon88's responsible gaming tools — such as setting deposit limits, requesting cooling-off periods, or applying self-exclusion — we record these elections and any related communications to ensure your instructions are honoured and to fulfil our obligations under applicable gaming standards.

3. How We Use Your Data

lemon88 uses your personal data for the following purposes:

• Account administration: To create, maintain, and manage your lemon88 account, including authentication and lemon88 Login verification.
• Service delivery: To provide access to the Platform's games, sportsbook, live casino, and all associated features.
• Transaction processing: To process MYR deposits and withdrawals via your selected Malaysian payment methods (FPX, Maybank2u, CIMB Clicks, TnG eWallet, Boost, Public Bank).
• KYC & fraud prevention: To verify your identity, detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct.
• Regulatory compliance: To meet our obligations under applicable international gaming licensing requirements, including record-keeping and reporting.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Responsible gaming: To administer and enforce player-elected limits, cooling-off periods, and self-exclusion instructions.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and improve the Platform's performance and user experience.
• Communications: To send you transactional emails (account confirmation, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about lemon88 offers and updates.

lemon88 does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects without human review.

4. Legal Basis for Processing

lemon88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, regulations, and licensing requirements, including KYC and anti-money laundering obligations.
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, Platform security, and improving our services — provided those interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as the sending of optional marketing communications. You may withdraw consent at any time by contacting support or managing your communication preferences in your lemon88 account settings.

5. Data Sharing & Disclosure

lemon88 does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: Malaysian payment service providers (FPX network, TnG eWallet, Boost, Maybank, CIMB, Public Bank) to facilitate deposits and withdrawals.
• KYC & identity verification providers: Third-party identity verification services that assist us in confirming the identity and age of account holders.
• Game studio providers: Licensed game content providers (Evolution Gaming, Pragmatic Play, PG Soft, Habanero, Asia Gaming) who may receive session identifiers and wager data necessary to operate their games on the Platform. These providers are bound by data processing agreements.
• IT infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under strict contractual data protection obligations.
• Regulatory and licensing authorities: Where required to do so by law, court order, or in connection with our obligations to our gaming licensing authority.
• Law enforcement: Where required by applicable law or where we determine disclosure is necessary to prevent or detect criminal activity, including fraud and money laundering.

All third-party service providers who process personal data on behalf of lemon88 are required to implement appropriate technical and organisational security measures and to process data only in accordance with our documented instructions.

6. Cookies & Tracking Technologies

lemon88 uses cookies and similar technologies (collectively, "Cookies") on the Platform. Cookies are small text files placed on your device that help us deliver and improve the Platform experience.

• Strictly necessary cookies: Required for the Platform to function — including session authentication, security tokens, and lemon88 Login state management. These cannot be disabled without impairing core Platform functionality.
• Functional cookies: Remember your preferences — such as language settings and game lobby layout — to improve your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised information about how players use the Platform to help us identify technical issues and improve performance.
• Security cookies: Help us detect and prevent fraudulent login attempts, account takeovers, and bot activity on the Platform.

You may manage Cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform, including your ability to log in to lemon88. lemon88 does not use third-party advertising or retargeting cookies.

7. Data Retention

lemon88 retains your personal data for as long as your account is active and for such period thereafter as is necessary to comply with our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure to comply with anti-money laundering record-keeping requirements applicable under our gaming licence.
• Transaction records (deposits, withdrawals, wager history) are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for two (2) years from the date of the interaction.
• Technical and usage log data is retained for a maximum of twelve (12) months in identifiable form, after which it is aggregated or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

8. Data Security

lemon88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and the lemon88 Platform is encrypted using 256-bit SSL/TLS.
• Passwords are stored exclusively in one-way cryptographic hash form — lemon88 cannot retrieve or read your password.
• Player financial balances are held in segregated accounts separate from lemon88 operational funds.
• Access to personal data within lemon88's systems is restricted on a strict need-to-know basis with role-based access controls and audit logging.
• lemon88 conducts periodic security assessments and penetration testing of Platform infrastructure.

While lemon88 takes extensive precautions, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, lemon88 will notify affected individuals in accordance with applicable notification obligations.

9. Your Rights

Depending on applicable data protection law, you may have the following rights in relation to your personal data held by lemon88:

• Access: The right to request a copy of the personal data lemon88 holds about you.
• Rectification: The right to request that inaccurate or incomplete personal data be corrected.
• Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Restriction: The right to request that we restrict the processing of your personal data in certain circumstances.
• Portability: The right to receive your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Objection: The right to object to processing based on legitimate interests.
• Withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact lemon88 support via live chat (24/7) or by email at the address shown in the footer of this page. We will respond to all valid requests within 30 calendar days. Note that some rights are subject to limitations — for example, we cannot delete data that we are legally required to retain.

10. Children's Privacy

The lemon88 Platform is strictly restricted to adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an individual under 21, we will immediately close the associated account, delete the data, and return any deposits to the originating payment source.

If you believe a minor has registered or is using a lemon88 account, please contact our 24/7 support team immediately.

11. Third-Party Links

The lemon88 Platform may contain references to or integrations with third-party services — such as game studio interfaces hosted within iframes on the Platform. While lemon88 vets its third-party partners and requires them to maintain appropriate data protection standards, this Policy does not cover the data practices of third-party services accessed independently of the Platform. If you navigate away from lemon88 to a third-party website, please review that site's own privacy policy.

12. Changes to This Policy

lemon88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Where changes are material, we will notify registered account holders by email and/or by a prominent notice on the Platform prior to the changes taking effect. The date of the most recent update appears at the top of this page.

Your continued use of the Platform after any update to this Policy constitutes your acknowledgement of the revised terms.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or lemon88's handling of your personal data, please contact us via:

Please include "Privacy Request" in the subject line of any email enquiry and provide your registered account email address to allow us to locate your records efficiently. We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 calendar days.